Balasys offers reliable product support via partners. Direct vendor support is available under special circumstances. We are also trying to accomodate those customers who are striving to manage support in-house. For them, we offer a range of training programmes and our extended product documentation.

Support Service Levels

Availability (BOSS/Phone) 5x8 (Mon-Fri, 9-17 CET) 5x12 (Mon-Fri, 8-20 CET) 7x24 (Mon-Sun 0-24)
Response time* The next business day 4 hours 2 hours
Software-subscription yes yes yes
Contacts 2 4 6
Maximum number of support engineer working hours 4 8 12

* The above response times apply for critical (severity level 1) issues only. For further information please consult our Terms and Conditions.