Balasys offers reliable product support via partners. Direct vendor support is available under special circumstances. We are also trying to accomodate those customers who are striving to manage support in-house. For them, we offer a range of training programmes and our extended product documentation.
|Availability (BOSS/Phone)||5x8 (Mon-Fri, 9-17 CET)||5x12 (Mon-Fri, 8-20 CET)||7x24 (Mon-Sun 0-24)|
|Response time*||The next business day||4 hours||2 hours|
|Maximum number of support engineer working hours||4||8||12|
* The above response times apply for critical (severity level 1) issues only. For further information please consult our Terms and Conditions.