The Balasys Professional Services team helps you design, deploy and customize Balasys, One Identity and Quest solutions on-site. Beyond the delivery of our own developed solutions, we are the key solution delivery partner of One Identity in the CEE region. From simple start-up integrations to more complex projects, we offer a full range of services to ensure smooth deployment, from the initial project scoping to post-integration support.

Balasys
Consultancy

By providing our expert knowledge combined with our broad experience from the past decades, our Professional Services team helps you design, deploy and customize Balasys and One Identity product solutions. We help you see where you are now and show you how you can get where you would like to be in terms of IT security.

Assessment of existing IT security solutions

Documentation of the assessed components

Compliance check for regulatory requirements and industry standards

GAP analysis

Guidance for closing the identified gaps

Planning of long-term IT Security journey

Implementation

From simple start-up integrations to more complex projects, we offer a full range of services to ensure smooth deployment, from the initial project scoping to post-integration support.

Our extensive knowledge of not only the IT security landscape but all the connecting infrastructure components helps us identify the optimal approach to every customer challenge.

Detailed Design

Proxedo API Logo

Delivery

Proxedo Network Logo

Documentation and testing

One Identity Logo

Support

Balasys delivers deep technical support for you both for the Proxedo and One Identity product lines. This means that we can solve any problems for which other companies would need the assistance of the vendor.

The Balasys support team provides you with a full range of customer support for L1 to L3 level issues, where our developers are involved to resolve your technical problem. In its distribution area, Balasys delivers its services according to strict standards, providing 24/7 direct support in English and Hungarian.

As a highly skilled implementation and support partner, we are committed to close collaboration with our channel partners and customers to help them achieve the best performance ratio for our products. We are committed to your long-term satisfaction. We are dedicated to ensuring you the highest availability and a reliable IT operation at a low maintenance cost.

Operations Support

You can benefit from our expertise not only in the implementation but also after closing that phase of your project. Our remote support and remote management services can help you ease the burden on your operations staff and raise your operational efficiency.

Flexible responses to
your support needs and expectations

24/7 operations

Professional and trustworthy relationship

Experienced, senior support engineers

Direct engineer access

Online ticketing system

Multi-language support engineers

Custom support packages

Support Level Objectives

BaseSU

Severity

Initial Response

Processing

Communication Frequency

S1

Next Business Day

Continuously, in 5x8 hours per week in Balasys working time, until an appropriate workaround is identified

Once a day (only on business days)

S2

2 business days

Daily, in Balasys working time

Once a week

S3

1 week

Every two weeks, in Balasys working time

Once a month

PriviligeSU

Severity

Initial Response

Processing

Communication Frequency

S1

2 hours

Continuously, in 7x24 hours per week until an appropriate workaround is identified

Every 2 hours

S2

Next business day

Daily, in Balasys working time

Once a day (only on business days)

S3

Next business day

Weekly, in Balasys working time

Once a week

Product Life Cycles

Product Name

End of Support

Zorp Gateway 6

31/10/2020

Zorp Gateway 7

Release date of next major version plus 1 year

Proxedo API Security 1

01/09/2021

Note: Only the latest revision of a release is supported. Upgrading to the latest revision is highly recommended.

ONE IDENTITY competence center

Balasys has become the key distribution and solution delivery partner of One Identity in the CEE region. By working actively with our channel partners and customers, from presales to support, we can add value to the delivered One Identity solutions.

Expert team with broad knowledge of the IT security landscape

Decades of project experience

Deep knowledge of the regional market

Comprehensive consultancy, implementation, training and support services

Direct access to One Identity sales, presales and support resources