The Balasys Professional Services team helps you design, deploy and customize Balasys, One Identity and Quest solutions on-site. Beyond the delivery of our own developed solutions, we are the key solution delivery partner of One Identity in the CEE region. From simple start-up integrations to more complex projects, we offer a full range of services to ensure smooth deployment, from the initial project scoping to post-integration support.
By providing our expert knowledge combined with our broad experience from the past decades, our Professional Services team helps you design, deploy and customize Balasys and One Identity product solutions. We help you see where you are now and show you how you can get where you would like to be in terms of IT security.
Assessment of existing IT security solutions
Documentation of the assessed components
Compliance check for regulatory requirements and industry standards
GAP analysis
Guidance for closing the identified gaps
Planning of long-term IT Security journey
From simple start-up integrations to more complex projects, we offer a full range of services to ensure smooth deployment, from the initial project scoping to post-integration support.
Our extensive knowledge of not only the IT security landscape but all the connecting infrastructure components helps us identify the optimal approach to every customer challenge.
Balasys delivers deep technical support for you both for the Proxedo and One Identity product lines. This means that we can solve any problems for which other companies would need the assistance of the vendor.
The Balasys support team provides you with a full range of customer support for L1 to L3 level issues, where our developers are involved to resolve your technical problem. In its distribution area, Balasys delivers its services according to strict standards, providing 24/7 direct support in English and Hungarian.
As a highly skilled implementation and support partner, we are committed to close collaboration with our channel partners and customers to help them achieve the best performance ratio for our products. We are committed to your long-term satisfaction. We are dedicated to ensuring you the highest availability and a reliable IT operation at a low maintenance cost.
You can benefit from our expertise not only in the implementation but also after closing that phase of your project. Our remote support and remote management services can help you ease the burden on your operations staff and raise your operational efficiency.
S1
Next Business Day
Continuously, in 5x8 hours per week in Balasys working time, until an appropriate workaround is identified
Once a day (only on business days)
S2
2 business days
Daily, in Balasys working time
Once a week
S3
1 week
Every two weeks, in Balasys working time
Once a month
S1
2 hours
Continuously, in 7x24 hours per week until an appropriate workaround is identified
Every 2 hours
S2
Next business day
Daily, in Balasys working time
Once a day (only on business days)
S3
Next business day
Weekly, in Balasys working time
Once a week
Zorp Gateway 6
31/10/2020
Zorp Gateway 7
Release date of next major version plus 1 year
Proxedo API Security 1
01/09/2021
One Identity Safeguard for Privileged Passwords
https://support.oneidentity.com/one-identity-safeguard-for-privileged-passwords
One Identity Safeguard for Privileged Sessions
https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessionsS2
Syslog-ng Premium Edition
Syslog-ng Store Box
Note: Only the latest revision of a release is supported. Upgrading to the latest revision is highly recommended.
Balasys has become the key distribution and solution delivery partner of One Identity in the CEE region. By working actively with our channel partners and customers, from presales to support, we can add value to the delivered One Identity solutions.
