Balasys delivers deep technical support for you both for the Zorp and One Identity product lines. This means that we can solve any problems for which other companies would need the assistance of the vendor.
The Balasys support team provides you with a full range of customer support for L1 to L3 level issues, where our developers are involved to resolve your technical problem. In its distribution area, Balasys delivers its services according to strict standards, providing 24/7 direct support in English and Hungarian.
As a highly skilled implementation and support partner, we are committed to close collaboration with our channel partners and customers to help them achieve the best performance ratio for our products. We are committed to your long-term satisfaction. We are dedicated to ensuring you the highest availability and a reliable IT operation at a low maintenance cost.
Balasys has become the key distribution and solution delivery partner of One Identity in the CEE region. By working actively with our channel partners and customers, from presales to support, we can add value to the delivered One Identity solutions.
Custom support packages
Flexible responses to your support needs and expectations
Professional and trustworthy relationship
Experienced, senior support engineers
Direct engineer access
Online ticketing system
Multi-language support engineers